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Frequently Asked Questions

Below are some frequently asked questions.  If you have any additional questions, please do not hesitate to contact us.

Q. What hire periods are available?

A. Most products are available for hire from 1 day. A small number of products are a minimum of one weeks hire.

Our hire period structure is

  • 1 Day – Hire is for 24 hours from the time of receipt of our equipment.
  • 2 Days – Hire is for 48 hours from the time of receipt of our equipment.
  • 1 Week – Hire is for 7 days from the time of receipt of our equipment.
  • Over 1 Week – Hire will be charged at the number of full weeks and part weeks.
  • Weekend – Hire from 8.00am on Saturday to 9.00am Monday morning. Equipment maybe collected from Friday pm if it is available.

Note – Equipment that is to be collected by ourselves will be considered off hire when instructed by the customer that it is available for collection.

Q. Do I have to pay a deposit?

A. Unless you have a credit account a deposit must be paid. Each product has a set deposit value.

Q. How can I make payment?

A. Deposits and the hire charge bill can be paid by cash or credit card / debit card. We accept all major credit cards with the exception of American Express.

Q. Is VAT included in your prices?

A. No. VAT at the standard rate (20%) will be added to the final invoice.

Q. Do I need proof of identity?

A. Yes. For new customers you maybe asked for proof of identity. This should be a drivers license or a passport and utility bill.

Account customers employees maybe asked for ID, should they be unknown to us.

Q. Can I open a credit account?

A. Yes. If you are going to be a regular hirer, we would be pleased to open a credit account. Please see our credit account application form on our ‘Downloads' page. Credit account applications will be subject to normal credit checks.

Q. Do you offer a delivery and collection service?

A. Yes. We offer a local delivery and collection service . We are able to deliver anywhere in the East of England at a reasonable transport rate. Please ask our staff for a price for your area.

Q. What is the condition of the equipment?

A. We pride ourselves on supplying modern and well maintained equipment. All equipment is tested before each hire.

Q. What about insurance?

A. We offer a damage waiver on our hire fleet. It is available at 10% of the hire charge and covers the hirer against any accidental damage to the equipment. It does not cover theft or loss. If the hirer does not take our damage waiver, all damage will be charged accordingly. It is the hirers responsibility to insure all equipment against theft or loss. Equipment will be charged on a new for old basis.

Q. What are your terms and conditions of hire?

A. Our terms and conditions can be viewed on our ‘Downloads' page.

Q. What are your opening times?

A. We are open from 7.30am to 5.00pm from Monday to Friday and 8.00am to 12.00pm on Saturdays. Should you require our services outside these hours please contact us to make prior arrangements.